AEON Support

World-class service is more than a goal, it’s part of our culture and something we pride ourselves on. We are committed to exceeding your expectations for high quality performance and service. That’s why we created a dedicated AEON support team that understands your needs and can provide you with technical assistance, support and maintenance. Our live operator customer service center is open 24 hours a day, 7 days a week, 52 weeks a year with NO automated attendants.

AEON’s system components are combined with support services, network connections and a back-end billing application that works in tandem and allows for a single point of contact for your entire communications infrastructure. This allows our customers to increase productivity and reduce costs.

The AEON network, called AEONet, has been designed to ensure quality of service from end to end. AEONet provides a number of network services that range from simple local phone service to enterpriselevel Ethernet connections. AEONet is backed by the worlds leading carriers and our buying power allows us to offer you these services at wholesale rates. Furthermore, by offering our customers access to various underlying carriers, AEON provides unparallel network redundancy. AEONet insures that worries about application delivery, bandwidth needs and integration are a thing of the past.

AEONet has been designed to interface with MPLS networks from multiple carriers. Traffic from diverse MPLS carrier networks can transverse AEONet without concern as to the origination or termination point. This allows our customers to implement AEON products and services without impacting their existing network infrastructure.

AEON provides multiple layers of defense by dividing the network into different segments according to trust levels and using a combination of several protection methods for each security layer. AEON ensures seamless network failover in the event of internet access outages or lost connections between firewalls and outside networks-regardless of the type or number of connections needed to support your business. AEON’s software and appliances provide secure, optimized and resilient connectivity, while preventing damage from attacks. Instead of adding to the complexity of your network with multiple solutions, AEON’s unified management allows you to simply and cost-effectively manage and monitor the security and connectivity throughout your network.

By combining these services with our hardware and software solutions, AEON has created the most effective, easy to use and integrate, communications environment in the market today.