Customer’s agreement (the “Agreement”) with AEON (the “Company”) consists of this Service Agreement, the current rates offered by the Company and Customer’s completed and accepted application for service and order form. By enrolling in, using or paying for the Company’s services, Customer agrees to the rates, charges, terms and conditions in this Agreement. If Customer does not agree to these rates, charges, terms and conditions Customer should not use the Services and cancel all Services by contacting AEON at 1-877-312-5564. The Company is not bound to this Agreement unless and until the Company accepts Customer’s application for service. The Company may change this Agreement at any time pursuant to applicable rule(s) and/or law(s). The Company will notify Customer of any material change in this Agreement, in Customer’s services or of an increase in rates or fees prior to the billing period in which the changes would go into effect, except for international rates, which may be changed with seven (7) days advance notice. Notification of any such change may be in the form of a bill insert or by a message within your invoice, by postcard or letter, by Company’s calling and speaking to Customer or leaving a message for Customer, by postings on our Web site at www.theaeonsolution.com, or by email.
This Agreement, including any state or federal tariffs filed by ComTech21, LLC d/b/a AEON, contains the entire Agreement between the Parties, and there are no representations, promises or warranties that are not expressly set forth herein. This Agreement authorizes the Company to provide and select local, long distance and/or other telecommunication services for the Customer, as noted on the application for service. Customer understands that the Company utilizes various underlying carriers to provide network services for its Customers, and reserves the right, without consent of Customer, to change underlying carriers at any time during the term of the Agreement. Customer agrees that the Company may request credit information from third parties and authorizes the release of such information as part of this application. Upon completion of any initial or renewal term commitment set forth in the Agreement, any cancellation request by customer must be provided in writing forty five (45) days prior to the effective cancellation date. Except as explicitly agreed to in writing, the Services provided hereunder shall not be resold or provided to third parties.
PAYMENT AND BILLING
a) Invoices will be payable upon receipt. It is understood that the Company may impose a finance charge on delinquent amount as follows: an amount equal to the lesser of the maximum lawful rate of interest or one and one-half percent (1 1/2%) per month will accrue on any unpaid amount that is past due. An invoice is past due if any amount is not paid within 30 days after the date of the invoice.
b) In the event of non-payment of any past due invoice due, all outstanding invoices, including any unbilled usage shall become immediately due and payable, and Customer shall be considered in default.
c) If notice of a dispute as to charges is not received, in writing, by the Company, within (30) days after date of invoice, such invoice shall be deemed to be correct and binding upon Customer. Customer must pay all undisputed charges per the terms of this Agreement.
Any applicable sales, use, excise, public utility or other taxes, fees or regulatory costs, including without limitation E911-related fees or costs, or charges imposed on the Company as a result of providing the Service (“Taxes”) will be added to Customer’s invoice as permitted or required by law. If Customer is exempt from payment of any Taxes, Customer may provide the Company with an original Tax Exempt Document. Tax exemption will only apply to Taxes incurred after the date the Company receives the Tax Exempt Document (Customer cannot receive credit for any Taxes already paid by). Customer represents that the address provided to the Company for billing purposes is either Customer’s residential or business street address.
The Company may revise the rates, monthly recurring and other charges in this Agreement at any time upon notice to Customer as provided above. The Company reserves the right to evaluate the Customer’s usage patterns to determine if the Company may continue to provide the applicable Services to Customer. In the event that the Company is unable to provide the applicable Services to the Customer based upon this evaluation, then the Company shall notify Customer and provide Customer the option of a different plan or termination of Services within thirty (30) days of such notice.
The Company may at any time discontinue service, cancel an application for service, or require customer to deposit funds as security without incurring any liability for any of the following reasons:
a) Non-payment by Customer of any sum due to the Company for service for more than thirty (30) days after date of invoice for such service.
b) If Customer provides false or misleading Customer credit, billing or other information.
c) The filing of any voluntary or involuntary Petition in the bankruptcy court which names Customer as the debtor.
d) If Customer terminates this Agreement prior to the end of the initial term or any renewal thereafter, or has service discontinued for failure to pay.
e) If the Company is ordered or requested to terminate service by a governmental entity.
f) If the Company detects fraudulent use of its services.
g) If the Customer violates the Company’s Acceptable Use Policy.
Customer is responsible for payment of all charges for services furnished to Customer. This responsibility is not changed by virtue of any use, misuse, or abuse of Customer’s service, systems, equipment or facilities undertaken or caused by third parties, including without limitation Customer’s employees.
In the event that the Customer has agreed to a term agreement and the Customer wishes to discontinue Service before the end of the agreed to term an early termination fee shall be calculated and the Customer shall be responsible to pay an amount equal to the average billing of the Customer’s usage for the previous three (3) month period plus all monthly recurring charges and non-recurring charges multiplied by the number of months remaining in the term agreement (the “Early Termination Fee”). Customer understands and agrees that any and all Early Termination Fees are set forth as expense recovery and not as a penalty. In the event the Customer cancels Services prior to the activation date Customer will be charged all installation fees associated with said order even if said fees were originally waived by the Company.
a) The Company is not liable for any act or omission of any other company or companies furnishing a portion of their services to Customer.
b) The Company shall not be liable for and Customer indemnifies and holds the Company harmless from any and all loss, claims, demands, suits or other action, or any liability whatsoever, whether suffered, made, instituted or asserted by Customer or by any other party or person, for any personal injury to or death of, any person or persons, and for and loss, damage, defacement of destruction of the premises of Customer or any other property, whether owned by Customer or others, caused or claimed to be caused directly or indirectly by the installation, operation, failure to operate, maintenance, removal, presence, condition, location or use of terminal(s) or other equipment that is not the direct result of the Company’ s gross negligence or willful misconduct. No agents or employees of other carriers shall be deemed to be agents or employees of the Company. The Company shall not be liable for any general, special, indirect, incidental, punitive or consequential damages, whatsoever, as a result of the services provided by the Company.
c) The Company is acting only as a reseller of services and equipment provided by third parties. The Company’s sole liability under this Agreement for interruption of service or failure of equipment shall be limited to that amount of the Company’s actual fixed charges incurred by Customer during the period of such interruption. The Company shall not be liable for any interruption caused by the negligence or willful act or omission of Customer or any third party furnishing any portion of the service hereunder. THE COMPANY MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE. IN NO EVENT SHALL THE COMPANY BE LIABLE TO CUSTOMER OR ANY OTHER PERSON OR ENTITY FOR INDIRECT, CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOST REVENUES OR PROFITS, FAILURE OF 911 OR OTHER FEATURES, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY THEREOF.
d) Customer shall be liable to the Company for 1) any loss or theft or damage to any of the Company’s equipment located on Customer’s premises, however caused, and 2) for any fraud arising from Customer’s usage. Customer shall defend, indemnify, and hold the Company harmless from any and all claims arising there from and for any claims for libel, slander, infringement of copyright, trademark, trade name or trade secret arising out of the contents of Customer’s transmissions using the Company’s service and equipment. Customer shall be liable to the Company for any legal fees and other costs incurred to enforce the terms of this Agreement, including those fees and costs incurred for the collection of delinquent accounts.
e) This Agreement shall be governed by and construed in accordance with the laws of the State of Connecticut. Customer hereby irrevocably submits to the personal jurisdiction of any state or federal court sitting in the State of Connecticut, County of New Haven, in any suit, action or proceeding arising out of or relating to this Agreement. Customer hereby irrevocably waives, to the fullest extent permitted by applicable law, any objection which such party may raise now, or hereafter have, to the laying of the venue of any such suit, action or proceeding brought in such court and any claim that any such suit, action or proceeding brought in such a court has been brought in an inconvenient forum. CUSTOMER HEREBY EXPRESSLY WAIVES THE RIGHT TO A TRIAL BY JURY IN ANY ACTION OR PROCEEDING BROUGHT AGAINST CUSTOMER RELATING TO THIS AGREEMENT.
f) CUSTOMER IS LIABLE FOR ALL COMPLETED CALLS MADE UTILIZING CUSTOMER’S EQUIPMENT, WHETHER AUTHORIZED OR UNAUTHORIZED, AND REGARDLESS OF SUITABILITY FOR CUSTOMER’S APPLICATIONS, AND/OR ANY FAILURE OF OTHER NETWORK ELEMENTS OR SERVICES WHICH MAY IMPACT CUSTOMERS ABILITY TO OPERATE. CUSTOMER SHALL NOT HOLD THE COMPANY LIABLE FOR ANY FRAUDULENT CALLS WHICH MAY OCCUR ON CUSTOMER’S SERVICES, INCLUDING ANY FRAUD RELATED TO UNAUTHORIZED ACCESS OF CUSTOMER’S TELECOMMUNICATIONS EQUIPMENT. THE COMPANY OR ITS UNDERLYING CARRIERS RESERVE THE RIGHT TO DISCONTINUE FURNISHING SERVICES, CANCEL THE CUSTOMER’S ACCOUNT, AND/OR BLOCK THE CUSTOMER’S ACCESS TO THE UNDERLYING CARRIER NETWORK, WITHOUT INCURRING ANY LIABILITY, IMMEDIATELY AND WITHOUT NOTICE IF THE COMPANY DEEMS THAT SUCH ACTION IS NECESSARY TO PREVENT OR TO PROTECT AGAINST FRAUD OR TO OTHERWISE PROTECT THE COMPANY’S PERSONNEL, AGENTS, FACILITIES OR SERVICES. REGARDLESS OF WHETHER OR NOT THE COMPANY BLOCKS SERVICE, CUSTOMER SHALL STILL BE FULLY LIABLE FOR ALL FRAUDULENT CALLS MADE.
The Company shall not be liable for any failure of performance hereunder, if such failure is due to any cause or causes beyond the Company’s reasonable control or that of the Company’s underlying carriers. Such causes shall include without limitation, acts of God, fire, explosion, vandalism, terrorism, cable cut, natural disaster, or other similar occurrence, any law, order, regulation, direction, action, or request by any government, civil or military authority, national emergencies, insurrections, riots, wars, police actions, labor strife, supplier failures, or preemption of existing Services to restore other Services in compliance with FCC Rules. To the extent such an event interferes with the Company’s performance, the Company will be excused from performance during the period of such interference.
The Company may assign in whole or in part its rights or duties under the Agreement without prior notice to Customer and upon such assignment the Company shall be released from all liability hereunder. Customer may assign the Agreement only with the Company’s prior written consent. Subject to this restriction, the Agreement shall inure to the benefit of and be binding upon the heirs, successors, subcontractors, and assigns of the respective parties.
Written notices to Customer shall be considered given and received by Customer on the third day after the date deposited in the U.S. Mail addressed to the address of record in the Company’s billing records, or immediately upon delivery using electronic means such as e-mail or fax. Written notice to the Company shall be considered given when received in writing at the Company’s corporate offices. Upon completion of any initial or renewal term commitment, any cancellation request by Customer must be provided in writing forty five (45) days prior to the effective cancellation date.
If any of the terms or conditions of this Agreement is held to be invalid or unenforceable by a government body of competent jurisdiction, the holding shall not effect any other term or condition of this Agreement, and the Agreement shall be construed as if it did not contain the invalid or unenforceable term or condition.
This Agreement, including the rates charged by the Company and the application for service and order form, supersedes all prior representations, understandings or agreements on the subject matter of this Agreement. This Agreement may not be modified or waived except as described in this Agreement. If the express terms of any application for service and order form conflicts with the terms of this Service Agreement, then the conflicting terms of such application for service and order form shall govern.
� 2006 AEON.
I. THE AGREEMENT
These Terms and Conditions constitute the agreement (the “Agreement”) between AEON. (“AEON”, us or we) and the user (“you”, “your”, “user” or “Customer”) of AEON’s VON residential and small business communications services and any related products or services (“Service”). For purposes of the Agreement, “you” means the customer, defined as either (i) the person identified in AEON’s account records as responsible for payment of all charges; or (ii) any other person with actual or apparent authority to represent that person or to use the service(s).
BY ENROLLING IN, USING, OR PAYING FOR THE AEON SERVICES, YOU AGREE TO THE PRICES, CHARGES, TERMS AND CONDITIONS IN THIS AGREEMENT. IF YOU DO NOT AGREE TO THESE PRICES, CHARGES, TERMS AND CONDITIONS, DO NOT USE THE SERVICES, AND CANCEL THE SERVICES IMMEDIATELY BY CALLING AEON AT THE TOLL FREE NUMBER ON THE FIRST PAGE OF YOUR INVOICE FOR FURTHER DIRECTIONS.
The Agreement governs the Service and any devices, such as the Analog Telephone Adapter or any other IP connection device (“Device” or “Equipment”), used in conjunction with the Service. By activating the Service, you acknowledge that you have read and understand, and you agree to, the terms and conditions of the Agreement, and you represent that you are of legal age to enter the Agreement and become bound by its terms.
AEON may change the Terms and Conditions of the Agreement from time to time. Notices will be considered given and effective on the date posted at www.theaeonsolution.com. The Agreement posted supercedes all previously agreed to electronic and written Terms and Conditions.
The rates and charges for the Service, which may be found at www.theaeonsolution.com, are effective as of May 1, 2004 and are subject to change. For your most current rates and charges, the most current version of the Agreement, or if you have questions about your services, please visit our Web site at www.theaeonsolution.com (see Rates and Terms & Conditions link) or call us at the toll-free number listed on the first page of your invoice.
II. EMERGENCY CALLING SERVICE
A. Non-Availability of Traditional 911 or E911 Dialing Service:
You acknowledge and understand that the Service does NOT support traditional 911 or E911 access to emergency services. AEON offers a limited Emergency Calling Service available only on AEON Devices as described below, but you acknowledge and understand that such Emergency Calling Service dialing is different in a number of important ways from traditional 911 services, as described herein. AEON Emergency Calling Service dialing is available only on AEON-certified Devices or Equipment. You agree to inform any household residents, guests and other third persons who may be present at the physical location where you use the Service as to the non-availability of traditional 911 or E911 dialing from your AEON Service and Device(s). If you activate AEON Emergency Calling Service dialing, you agree to inform any household residents, guests and other third persons who may be present at the physical location where you use the Service as to the important differences and limitations of AEON Emergency Calling Service dialing as compared with traditional 911 or E911 dialing, as set forth in this Agreement.
B. Description of Emergency Calling Service-Type Dialing Capabilities – Activation Required
AEON does offer an Emergency Calling Service that is different in a number of important ways from traditional 911 services. When you dial 911, your call is routed from the AEON network to the Public Safety Answering Point (PSAP) or local emergency service personnel using the address that you provided to AEON. You acknowledge and understand that when you dial 911 from your AEON Equipment you will be routed to the general or administrative telephone number for the PSAP or local emergency service provider, and will not necessarily be routed to the 911 dispatcher(s) who are specifically designated to receive incoming 911 calls using traditional 911 dialing. Additionally, some PSAPs may from time to time refuse to accept calls from VoIP providers such as AEON. As described herein, this Emergency Calling Service dialing currently is NOT the same as traditional 911 or E911 dialing, and at this time, does not necessarily include all of the capabilities of traditional 911 dialing.
C. Service Outage:
1. Power Outage
You acknowledge and understand that Emergency Calling Service dialing does not function without power. Should there be an interruption in the power supply, the Service and Emergency Calling Service dialing will not function until power is restored. A power failure or disruption may require the Customer to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.
2. Broadband Service Outage
You acknowledge and understand that service outages by your broadband provider will prevent, and that network congestion may slow, ALL Service including Emergency Calling Service dialing.
3. Service Outage Due to Suspension of Your Account
You acknowledge and understand that service outages due to suspension of your account as a result of billing issues will prevent ALL Service, including Emergency Calling Service dialing.
4. Other Service Outages
You acknowledge and understand that if there is a service outage for ANY reason, such outage will prevent ALL Service, including Emergency Calling Service dialing. Such outages may occur for a variety of reasons, including, but not limited to those reasons described elsewhere in this Agreement.
5. Limitation of Liability and Indemnification
You acknowledge and understand that AEON’s liability is limited for any Service outage and/or inability to dial Emergency Calling Service from your line or to access emergency service personnel, as set forth in this document. You agree to defend, indemnify, and hold harmless AEON, its officers, directors, employees, affiliates and agents and any other service provider who furnishes services to Customer in connection with this Agreement or the Service, from any and all claims, losses, damages, fines, penalties, costs and expenses (including, without limitation, reasonable attorneys fees) by, or on behalf of, Customer or any third party or user of Customer’s Service relating to the absence, failure or outage of the Service, including Emergency Calling Service dialing and/or inability of Customer or any third person or party or user of Customer’s Service to be able to dial 911 or to access emergency service personnel.
D. Failure to Designate the Correct Physical Address for Emergency Calling Service Dialing:
The address which the Customer provided to AEON is the address that is applied to your Service for Emergency Calling Service dialing. Should you need to change this address, you must change this on the “My Account” section at the VON Web site or contact AEON Customer Service immediately to correct this address. It may take up to three business days to effectuate a change of address or update of an address. Failure to provide the current and correct physical address and location of your AEON equipment will result in any Emergency Calling Service communication you may make being routed to the wrong local emergency service provider.
E. Changing Your Primary Phone Number
You acknowledge and understand that if you change your primary VON phone number you will not be able to change your Emergency Calling Service address for seventy-two (72) hours. During that time, any Emergency Calling Service calls that you may make will be routed using the address that was in AEON’s records before you changed your phone number.
F. Change of Physical Location of AEON Equipment:
You acknowledge and understand that Emergency Calling Service dialing does not function properly or may not function at all if you take your equipment with you away from the address or physical location that you have designated.
G. Requires Re-Activation if You Move:
You acknowledge and understand that Emergency Calling Service dialing will not function properly or at all if you move or change the physical location of your AEON equipment to a different street address, unless and until you have successfully changed your Emergency Calling Service address on the “My Account” section at the VON Web site or contacted AEON Customer Service to correct your Emergency Calling Service address. Failure to provide the current and correct physical address and location of your AEON equipment will result in any Emergency Calling Service dialing you may make being routed to the incorrect local emergency service provider.
H. Possibility of Network Congestion and/or Reduced Speed for Routing Emergency Calling Service:
You acknowledge and understand that there is a greater possibility of network congestion and/or reduced speed in the routing of an Emergency Calling Service communication made using your AEON Equipment as compared to traditional 911 dialing over traditional public telephone networks. You acknowledge and understand that Emergency Calling Service dialing from your AEON equipment will be routed to the general or administrative telephone number for the local emergency service provider, and will not be routed to the 911 dispatcher(s) who are specifically designated to receive incoming 911 calls at such local provider’s facilities when such calls are routed using traditional 911 dialing. You acknowledge and understand that there may be a greater possibility that the general or administrative telephone number for the local emergency service provider will produce a busy signal or will take longer to answer, or not answered at all, as compared to those 911 calls routed to the 911 dispatcher(s) who are specifically designated to receive incoming 911 calls using traditional 911 dialing.
I. Automated Number Identification:
It is not possible for the Public Safety Answering Point (PSAP) and the local emergency personnel to identify your phone number when you dial 911 to access Emergency Calling Service dialing. AEON’s system is configured in most instances to send the automated number identification information; however, the phone system routes the traffic to the PSAP and the PSAP itself must be able to receive the information and pass it along properly, and they are not yet always technically capable of doing so. You acknowledge and understand that PSAP and emergency personnel may not be able to identify your phone number to return your call if the call is unable to be completed, is dropped or disconnected, or if you are unable to speak to tell them your phone number and/or if the Service is not operational for any reason, including without limitation those listed elsewhere in this Agreement.
J. Automated Location Identification:
It is not possible to transmit identification of the address that you have listed to the Public Safety Answering Point (PSAP) and local emergency personnel for your area when you use Emergency Calling Service dialing. You acknowledge and understand that you will need to state the nature of your emergency promptly and clearly, including your location, as PSAP personnel will NOT have this information. You acknowledge and understand that PSAP and emergency personnel will not be able to find your location if the call is unable to be completed, is dropped or disconnected, if you are unable to speak to tell them your location and/or if the Service is not operational for any reason, including without limitation those listed elsewhere in this Agreement.
K. Alternative Emergency Calling Service Arrangements
You acknowledge that AEON does not offer primary line or lifeline services. You should always have an alternative means of accessing traditional E911 services.
Service is offered on a monthly basis for a term that begins on the date that AEON activates your account (the “Activation Date”) and ends on the day before the same date in the following month. The Activation Date will begin three days after you sign-up for the Service. Subsequent terms of this Agreement automatically renew on a monthly basis without further action by you unless you give AEON written notice of non-renewal at least ten  days before the end of the monthly term in which the notice is given. You are purchasing the Service for full monthly terms, meaning that if you terminate Service before the end of a monthly term, you will be responsible for the full month’s charges to the end of the then-current term, including without limitation unbilled charges, plus any applicable disconnect fee, all of which immediately become due and payable. Expiration of the term or termination of Service does not excuse the Customer from paying all unpaid, accrued charges due in relation to the Agreement.
B. Disconnect Fee
If Customer cancels the Service for any reason or for convenience within twelve (12) months of the Activation Date, Customer will be charged a disconnect fee of $39.95 per voice line upon cancellation of Service by Customer. The disconnect fee becomes due and payable immediately upon cancellation and will be billed directly to Customer’s credit card. If Customer has multiple lines, Customer will be charged a disconnect fee of $59.00 per line for each line cancelled. Customer will not be charged a disconnect fee for changing telephone numbers, while keeping the same number of lines. Disconnect fee shall not be charged to customers who purchase AEON approved Equipment from a retailer.
C. Money Back Guarantee
AEON offers a 30-day money back guarantee, applicable to one primary line per account, not additional or secondary lines. Under terms of the Money-Back Guarantee, AEON refunds the activation fee, first month of service and waives the disconnect fee. AEON reserves the right to terminate or revoke the Money-Back Guarantee at any time, without prior notice.
Customer must cancel service within 30 days of the Activation Date. Equipment must be returned within 30 days. Usage must not exceed 500 minutes within the first 30 days of service. Customer is responsible for any charges for overage, international traffic or directory assistance. Cancellation may take up to two business days. Any usage after contacting AEON is Customers responsibility. Accounts exceeding 500 minutes of usage are not eligible for refund. Customer may not port away a new phone number (DID) if Customer cancels within thirty days.
All returned equipment must be in the original packaging with the UPC or bar code intact. All components, manuals and registration card(s) must be included. Equipment must be returned with a valid return authorization number obtained from AEON Customer Care. Customer is responsible for return shipping of equipment. The money back guarantee will not be honored if Customer fails to meet all above requirements.
Customers who purchase AEON approved Equipment from a retailer will not be charged an activation fee or disconnect fee. Customers who purchase AEON approved Equipment from a retailer should not return said Equipment to AEON when canceling service and shall receive the Money Back Guarantee, upon meeting all other terms listed above.
D. Residential Use of Service and Device
If you have subscribed to AEON’s residential services, the Service and Device are provided to you as a residential user, for your personal, residential, non-business and non-professional use. This means that you are not using them for any commercial or governmental activities, profit-making or non-profit, including but not limited to home office, business, sales, telecommuting, telemarketing, auto-dialing, continuous or extensive call forwarding, fax broadcast, fax blasting or any other activity that would be inconsistent with normal residential usage patterns. This also means that you are not to resell or transfer the Service or the Device to any other person for any purpose, or make any charge for the use of the Service, without express written permission from AEON in advance. You agree that your use of the Service and/or Device, or the use of the Service and/or Device provided to you by any other person for any commercial or governmental purpose will obligate you to pay AEON’s higher rates for commercial service on account of all periods, including past periods, in which you use, or used, the Service for commercial or governmental purposes. AEON reserves the right to immediately terminate or modify the Service, if AEON determines, in its sole discretion, that Customer’s Service is being used for non-residential or commercial use.
E. Business Use of Service and Device
If you have subscribed to AEON’s VON Business Plan, the Service and Device are provided to you as a small business user. This means that you are not to resell or transfer the service or device to any other person for any purpose. You agree that the AEON VON Business Plan does not confer the right to use the service for auto-dialing, continuous or extensive call forwarding, telemarketing, fax broadcasting or fax blasting. AEON reserves the right to immediately terminate, modify or upgrade the Service, if AEON determines, in its sole discretion, that Customer’s Service is being used for any of these. If you have a residential plan and using the Services for business purposes AEON reserves the right to cancel.
F. Notice of Rate Changes
AEON may change the prices and charges for the Services from time to time. We may decrease prices without providing advance notice. Changes to any other rates, charges, or terms or conditions in the Agreement will be published at www.theaeonsolution.com and will be incorporated by reference into this Agreement.
G. Rounding Policy
For billing purposes, the length of each metered call is rounded as described in each Calling Plan. If the computed charge for a call includes a fraction of a cent, the fraction is rounded up to the nearest whole cent. If the computed charges for taxes and surcharges include a fraction of a cent, the fraction is rounded up to the nearest whole cent.
H. Calls to International Mobile Telephones; International Special Services Calls
AEON’s advertised rates for international calls are generally the rates charged for calls to land line telephones. Some calls to international mobile telephones, or to international telephone numbers considered to be special services calls, are charged a different (usually higher) rate than calls to land line telephones. The rates you will be charged are set forth in the calling plan rate tables and are typically designated by a “MOB”, “cellular”, “mobile” or “M” notation.
I. Timing of Calls
Generally, timing of metered calls begins when the called party or an automated answering device (such as an answering machine or a facsimile machine) answers the call, and ends when one of the parties disconnects from the call. However, some foreign carriers (with whom AEON must interconnect in order to terminate calls to foreign countries) designate a call as “answered” when the called party’s line rings or after a certain number of rings, and will charge AEON for a completed call. In these situations, AEON will charge for the call as if it were answered by the called party.
J. Use of Service and Device by Customers Outside the United States:
While we encourage use of the Service within the United States to other countries, AEON does not presently offer or support the Service to customers located in other countries. If you remove the Device to a country other than the United States and use the Service from there, you do so at your own risk, including the risk that such activity violates local laws in the country where you do so. You are liable for any and all use of the Service and/or Device by any person making use of the Service or Device provided to you.
K. Loss of Service Due to Power Failure
The Service does not function without power. Should there be an interruption in the power supply, the Service will not function until power is restored. A power failure or disruption may require you to reset or reconfigure equipment before using the Service. Power disruptions or failures will also prevent dialing to emergency service numbers including the Emergency Calling Service calling feature.
L. Copyright / Trademark / Unauthorized Usage of Device, Firmware or Software
The Service and Device and any firmware or software used to provide the Service or provided to Customer in conjunction with providing the Service, or embedded in the Device, and all Services, information, documents and materials on AEON’s Web site(s) are protected by trademark, copyright or other intellectual property laws and international treaty provisions. All Web sites, corporate names, service marks, trademarks, trade names, logos and domain names (collectively “marks”) of AEON are and shall remain the exclusive property of AEON and nothing in this Agreement shall grant you the right to license or to use such marks. You acknowledge that you are not given any license to use the firmware or software used to provide the Service or provided to Customer in conjunction with providing the Service, or embedded in the Device, other than a nontransferable, revocable license to use such firmware or software (without making any modification thereto) strictly in accordance with the terms and conditions of this Agreement, and that the Device is exclusively for use in connection with the Service. If you decide to use the Service through an interface device not provided by AEON, which AEON reserves the right to prohibit in particular cases or generally, you promise that you possess all required rights, including software and/or firmware licenses, to use that interface device with the Service and you will indemnify and hold harmless AEON against any and all liability arising out of your use of such interface device with the Service.
M. Tampering with the Device
You agree not to change the electronic serial number or equipment identifier of the Device, or to perform a factory reset of the Device, without express permission from AEON. AEON reserves the right to terminate your Service should you tamper with the Device, leaving you responsible for the full month’s charges to the end of the current term, including without limitation unbilled charges, plus any applicable disconnect fee, all of which immediately become due and payable.
N. Theft of Service
You agree to notify AEON immediately, in writing, by electronic mail or by calling the AEON customer support line, if the Device is stolen or if you become aware at any time that your Service is being stolen or used fraudulently. When you call or write, you must provide your account number and a detailed description of the circumstances of the Device theft or fraudulent use of Service. Failure to do so in a timely manner may result in the termination of your Service and additional charges to you. You will be liable for all use of the Service using a Device stolen from you and any and all stolen Service or fraudulent use of the Service. Notwithstanding anything herein to the contrary, credits will not be issued for charges resulting from fraud that arises out of third parties hacking into your equipment or the Internet. This includes, but is not limited to, modem hijacking, wireless hijacking or other fraud arising out of a failure of your internal/corporate procedures. AEON will not issue credit for invoiced charges for fraudulent use resulting from your negligent or willful acts or those of an authorized user of your service.
O. Number Transfer on Service Termination
AEON may, solely at AEON’s discretion, release the telephone number that was ported to AEON by you and used in connection with your Service provisioned by AEON to your new service provider, if such new service provider is able to accept such number, upon your termination of the Service, and provided (i) your account has been terminated; (ii) your AEON account is completely current including payment for all charges and applicable disconnect fees; and (iii) you request the transfer upon terminating your account. Customer will not be able to port away the telephone number if Customer cancels within thirty days of the Activation Date.
P. Service Distinctions
You acknowledge and understand that the Service is not a telephone service. Important distinctions exist between telephone service and the enhanced Service offering provided by AEON. The Service is subject to different regulatory treatment than phone service. This treatment may limit or otherwise affect your rights of redress before regulatory agencies.
Q. Collect Call and Operator Services
AEON does not offer collect call or operator services via this Service.
R. International DIDs or phone numbers
Customers that have international (non-United States) direct inward dial phone numbers (“DIDs”) are provided with these numbers based on current United States and overseas regulations. These regulations are subject to change without notice and AEON may be required to discontinue this service, without notice. AEON reserves the right to discontinue International DID services for any reason at any time and is only obligated to refund the pro-rated monthly fee.
S. International Services
1. Foreign Carrier Restrictions. Foreign carriers or regulatory agencies may impose, upon the portion of the end-to-end international service or facilities they provide, certain limitations or restrictions that may limit your ability use the AEON services. You must conform to any limitations or restrictions imposed by the foreign carriers or agencies.
2. Foreign Carrier Acts or Omissions.
a. When other U.S. or foreign carriers and foreign telecommunications administrations use facilities to establish connections to points not reached by AEON’s network, AEON is not liable for acts or omissions of other carriers or foreign telecommunications administrations. b. International calls are priced on the basis of the country and city codes dialed by you. When the facilities of other U.S. or foreign carriers are used in establishing connections to points not reached by AEON’s network, AEON is not liable for refunds or damages if those calls do not terminate in the country, city or area codes associated with the called number.
In addition to surcharges that may be found in the applicable Calling Plan, AEON may adjust its rates and charges or impose additional rates and charges to recover amounts it is required or permitted by governmental or quasi-governmental authorities to collect from others or pay to others in support of statutory or regulatory funds or programs (“Governmental Charges”).
1. All taxes, tax-like charges, and tax-related surcharges are referred to collectively as “Tax(es).” AEON may elect to impose and collect such Taxes, unless otherwise constrained by court order or direction.
2. You agree to pay all Taxes imposed. If AEON has collected Taxes and a challenged Tax is found to have been invalid and unenforceable, AEON, in its sole discretion, will either reduce service rates for a fixed period of time in the future in order to flow-through to customers an amount equivalent to the amounts collected, or it will credit or refund such amounts to affected customers (less its reasonable administrative costs), if the amounts collected were retained by AEON or if they were delivered to the jurisdiction and returned to AEON, or it will negotiate an arrangement with the jurisdiction to provide a future benefit for customers in that jurisdiction.
3. If you provide AEON with a duly authorized tax exemption certificate, AEON will exempt you in accordance with law, effective on the date AEON receives the certificate.
IV. RESTRICTIONS ON THE USE OF SERVICE
A. AEON offers its services subject to availability of facilities, limitations of service offerings, and the provisions of this Agreement.
B. Services provided by AEON under the Agreement will not be used: (1) for any unlawful purpose; (2) for making telephone calls that use automatic dialing devices and terminate into electronic information services, pay-per-call services, or other domestic or international audio text services; (3) for international call-back offerings using uncompleted call signaling to any country, when that country has prohibited such an offering by statute or regulatory decision; or (4) for business usage under a residential Service plan.
C. AEON may (1) deny, for any lawful reason, your request for service, or (2) limit or allocate the facilities available to or used by any Service, if necessary, to manage its network in an efficient manner; meet reasonable service expectations; furnish service to existing and future customers based on forecasted customer requirements; or for any other lawful reason.
D. AEON may, without notice (consistent with governing laws or regulations), block traffic to or from specific countries, country codes, cities, city codes, local telephone exchanges (“NXX exchanges”), individual telephone stations, groups or ranges of individual telephone stations, or calls using certain customer authorization codes, whenever AEON deems it necessary to take such action to prevent (1) the unlawful use of service; (2) nonpayment for service; (3) the use of service in violation of this Agreement; or (4) network blockage or the degradation of service furnished to you or other customers.
V. PAYMENT OBLIGATIONS
A. You must provide AEON with a valid credit card number when the Service is activated. If the credit card expires, you close your credit card account or your billing address changes, or the credit card is cancelled and replaced because of loss or theft, you must advise AEON immediately. AEON will invoice all charges on a monthly basis, in advance, to your credit card, including but not limited to: activation fees and monthly Service fees, advanced feature charges, equipment purchases and shipping and handling charges. Any charges not included in your rate plan and any additional usage charges are billed after each billing period. If AEON changes its rates, recurring monthly charges affected by such change will be assessed at the new rate for the full billing period during which the new recurring charge rate became effective.
B. AEON may terminate your Service at any time in its sole discretion, if any charge to your credit card on file with AEON is declined or reversed, your credit card expires and you have not provided AEON with a valid replacement credit card or in case of any other non-payment of account charges. Termination of Service for declined or expired card, reversed charges or non-payment leaves you fully liable to AEON for all charges accrued before termination and for all costs incurred by AEON in collecting such amounts, such as (but not limited to) collection costs and attorney’s fees.
C. You are responsible for payment of all charges for services furnished to you and anyone authorized by you to use your service. This responsibility is not changed by virtue of any use, misuse, or abuse of your service undertaken or caused by third parties.
D. You must promptly notify AEON of any change in your invoicing address or, if applicable, in the credit card or bank account used for payment. You should notify the AEON Customer Care Department by e-mailing AEON at the following address: email@example.com.
E. AEON will invoice Customer for Services on a monthly basis in advance and all payments are due and payable by Customer without demand or setoff within thirty (30) days from the invoice date (the “Due Date”). Amounts not paid within twenty-nine (29) days of the invoice date will be considered past due. If you make any late payments, and we bill you for the Services, we will charge you a late fee of 1.5%, which we apply to that period’s charges and any outstanding charges and late payment charges that remain unpaid at the time of the next bill. If the state law where you receive the AEON services requires a lower rate, we will apply that rate.
F. If AEON becomes concerned at any time about your ability to pay for services, AEON may require that you pay its charges within a specified number of days and that you make such payments in cash or the equivalent of cash.
G. If AEON hires a collection agency to collect, or attempt to collect, any charges owed AEON, you will be liable to AEON for an additional payment equal to 35% of the charges owed, where permitted by applicable law. If AEON incurs any fees or expenses, including attorneys’ fees, in collecting, or attempting to collect, any charges owed AEON other than by hiring a collection agency, you will be liable to AEON for the payment of all such fees and expenses reasonably incurred.
H. If billing systems or other support is not available for a service, feature, surcharge, tax or other charge element at the time of service provision, AEON will bill for that service, feature, surcharge, or other charge element as soon as it is capable of doing so.
I. No Credit Allowances for Interruption of Service. You acknowledge and agree that the Service is provided “as is.” Credit allowances for interruption of Service, including international calling services, will not be provided.
VI. CANCELLATION OF SERVICE
A. By the Customer
1. If you cancel your Service after the 30 day Money Back Guarantee period, described in Section III.C. above, you will be charged a Disconnect fee, pursuant to section III.B. above. 2. If you cancel your Service with AEON, you will not be able to use the Device or Equipment. 3. Cancellation may take up to two business days. 4. Your credit card will be charged for any usage after contacting AEON to cancel your Service. B. By AEON
1. AEON reserves the right to discontinue furnishing services, cancel your account, and/or block your access to AEON network, without incurring any liability, immediately and without notice if AEON deems that such action is necessary to prevent or to protect against fraud or to otherwise protect AEON’s personnel, agents, facilities, or services. Without limitation, AEON may take such actions if: a. You refuse to furnish information or furnish false information that (i) is essential for billing; or (ii) pertains to your credit worthiness, your past or current use of common carrier communications service, or your planned use of such service; b. You indicate that you will not comply with a request for security for the payment for services; c. Your service usage charges exceed established parameters based on your history of usage, which may indicate a likelihood of non-payment or possible fraud; d. You have been given written notice by AEON of any past due amount (which remains unpaid, in whole or in part) for any of AEON’s or an affiliated carrier’s service to which you either subscribe or had subscribed or used; e. You either refuse to pay when billed for service or indicate to AEON or an entity billing on AEON’s behalf that you do not intend to pay for service used by you; f. You use, or attempt to use, service with the intent to avoid the payment, either in whole or in part, of the charges for the service by (i) using or attempting to use service by rearranging, tampering with, or making connections to service in an unauthorized manner; or (ii) using tricks, schemes, false or invalid numbers, false credit devices, or other fraudulent means or devices; g. You act, or fail to act, in a manner that hinders or frustrates any investigation by AEON or others having legal authority to investigate your legal obligations; h. Your telephone equipment fails to pass back to AEON the appropriate signal to start and stop billing for a call; i. You were previously provided with notice of breach of contract, took corrective action, but thereafter engage in the same breach activity; or j. You act in a manner that is threatening, obscene, harassing, or abusive to AEON personnel. k. You act in violation of sections III. D. or III. E. above.
2. AEON reserves the right to discontinue furnishing services, cancel your account, and/or block your access to AEON network, without incurring any liability, immediately upon written notice to you if:
a. Any invoice charges remain outstanding and owed by you after the 30th day from the date of the invoice notifying you of the charges; or b. You fail to comply with a request by AEON for security for the payment for services. 3. The discontinuance of service(s) by AEON pursuant to these provisions does not relieve you of any obligation to pay AEON for charges due and owing for service(s) furnished up to the time of discontinuance. AEON may charge you a Disconnect fee if your service is canceled pursuant to either section VI. B. 1. or VI. B. 2. above.
A. AEON will not be liable for: (i) any failure of performance due to causes beyond its control, including, but not limited to, acts of God, fires, floods or other catastrophes; national emergencies, insurrections, riots or wars, acts of terrorism, strikes, lockouts, work stoppages or other labor difficulties; and any law, order, regulation or other action of any governing authority or agency thereof; or (ii) delayed installation of AEON’s facilities or commencement of service.
B. With respect to any other factual allegation, legal claim, or dispute by you or by any others, for damages associated with the ordering (including the reservation of any specific number for use with a service), installation (including delays thereof), provision, termination, maintenance, repair, interruption, or restoration of any service or facilities offered by AEON, AEON’s liability, if any, will be limited as follows:
1. With respect to the attempts to route calls to public safety answering points or municipal emergency service providers, as described in Section II, AEON’s liability, if any, will be limited to the lesser of: (a) the actual monetary damages incurred and proved by you as the direct result of AEON’s action, or failure to act, in routing the call, or (b) the sum of $1,000.00.
2. With respect to the provisioning of, or any error or omission in, data, information, or content furnished in connection with any service provided by AEON, for example, Directory Assistance, AEON’s liability will be limited to the lesser of: (a) the amount of actual money damages proven by you to have been incurred as the proximate result of your reliance on such data, information, or content; or (b) $100.00.
3. AEON shall not be liable for any delays or incompletion or costs or charges pursuant to a delay or incompletion in local number portability (LNP).
C. IN NO EVENT WILL AEON BE LIABLE TO YOU FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE LOSS OR DAMAGE OF ANY KIND, INCLUDING LOST PROFITS (WHETHER OR NOT AEON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES) BY REASON OF ANY ACT OR OMISSION IN ITS PERFORMANCE UNDER THIS AGREEMENT. THIS SECTION SURVIVES TERMINATION OF THIS AGREEMENT.
D. AEON will be indemnified, defended, and held harmless by you against all claims of loss or damage arising from the use of service furnished by AEON, including:
1. Allegations or claims for libel, slander, invasion of privacy, or infringement of copyright arising out of the material, data, information, or other content transmitted via AEON service; and
2. All other allegations and claims arising out of any intentional act or omission by you or others authorized by you to use the service, in connection with any service provided by AEON.
E. AEON MAKES NO EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES ABOUT ITS SERVICES AND DISCLAIMS ANY IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE OR NONINFRINGEMENT.
AEON DOES NOT AUTHORIZE ANYONE TO MAKE A WARRANTY ON AEON’S BEHALF AND YOU MAY NOT RELY ON ANY STATEMENT OF WARRANTY AS A WARRANTY BY AEON.
F. AEON will not be liable for any act or omission of any other company or companies furnishing a portion of the service, or from any act or omission of a third party, including those vendors participating in AEON offerings made to you, or for damages associated with service, or equipment that it does not furnish, or for damages that result from the operation of customer provided systems, equipment, facilities or services that are interconnected with AEON services.
VIII. DISPUTE RESOLUTION
IT IS IMPORTANT THAT YOU READ THIS ENTIRE SECTION CAREFULLY. THIS SECTION PROVIDES FOR RESOLUTION OF DISPUTES THROUGH FINAL AND BINDING ARBITRATION BEFORE A NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY OR THROUGH A CLASS ACTION.
A. Binding Arbitration
The arbitration process established by this section is governed by the Federal Arbitration Act (“FAA”), 9 U.S.C. Sec. 1-16. Both you and AEON have the right to take any dispute that qualifies to small claims court rather than arbitration. All other disputes arising out of or related to this Agreement (whether based in contract, tort, statute, fraud, misrepresentation or any other legal or equitable theory) must be resolved by final and binding arbitration. This includes any dispute based on any product, service or advertising having a connection with this Agreement and any dispute not finally resolved by a small claims court. The arbitration will be conducted by one arbitrator using the procedures described by this Section. If any portion of this Dispute Resolution Section is determined to be unenforceable, then the remainder shall be given full force and effect. The arbitration of any dispute involving $10,000 or less shall be conducted in accordance with the Consumer Arbitration Rules of the American Arbitration Association (“AAA”), as modified by this Agreement, which are in effect on the date a dispute is submitted to the AAA. The AAA’s Commercial Arbitration Rules and fee schedules will apply to any disputes in excess of $10,000. You have the right to be represented by counsel in an arbitration. In conducting the arbitration and making any award, the arbitrator shall be bound by and strictly enforce the terms of this Agreement and may not limit, expand, or otherwise modify its terms. The arbitrator may not award punitive, exemplary or similar damages. The parties agree that an award of such damages will be void if issued.
NO DISPUTE MAY BE JOINED WITH ANOTHER LAWSUIT, OR IN AN ARBITRATION WITH A DISPUTE OF ANY OTHER PERSON, OR RESOLVED ON A CLASS-WIDE BASIS. THE ARBITRATOR MAY NOT AWARD DAMAGES THAT ARE NOT EXPRESSLY AUTHORIZED BY THIS AGREEMENT AND MAY NOT AWARD PUNITIVE DAMAGES OR ATTORNEYS’ FEES UNLESS SUCH DAMAGES ARE EXPRESSLY AUTHORIZED BY A STATUTE. YOU AND AEON BOTH WAIVE ANY CLAIMS FOR AN AWARD OF DAMAGES THAT ARE EXCLUDED UNDER THIS AGREEMENT.
B. Arbitration Information and Filing Procedures
Before you take a dispute to arbitration or to small claims court, you must first contact our Customer Care Department representative at the customer service number on your AEON invoice for the Services, or write to us at the following address and give us an opportunity to resolve the dispute:
AEON. One Barnes Park South Wallingford, CT 06492 Attention: Legal Department
You must describe your dispute and provide AEON with any supporting documentation. Likewise, if AEON has a dispute with you, it will notify you by letter sent to your billing address and attempt to resolve it before pursuing arbitration.
If the dispute cannot be satisfactorily resolved within sixty days from the date you or AEON is notified by the other of a dispute, then either party may then contact the Northeast Case Management Center 866-293-4053 and request arbitration of the dispute. Information about the arbitration process and the Northeast Case Management Center’s Arbitration Rules and its fees are available from the Northeast Case Management Center on the Internet at www.adr.org. The arbitration will be based only on the written submissions of the parties and the documents submitted to the Northeast Case Management Center relating to the dispute, unless either party requests that the arbitration be conducted using the Northeast Case Management Center’s telephonic, on-line, or in-person procedures. Additional charges may apply for these procedures. Any in-person arbitration will be conducted at a location that the Northeast Case Management Center selects in the state of your primary residence. Any arbitration shall remain confidential. Neither you nor AEON may disclose the existence, content or results of any arbitration or award, except as may be required by law, or to confirm and enforce an award. Judgment of the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
ANY CLAIM OR DISPUTE ARISING OUT OF OR RELATING TO THIS AGREEMENT MUST BE BROUGHT WITHIN TWO YEARS AFTER THE DATE THE BASIS FOR THE CLAIM OR DISPUTE FIRST ARISES.
C. Fees and Expenses of Arbitration
Each party must pay its own expenses associated with any arbitration, including its attorney’s fees. If you file a request for arbitration, you will have to pay a filing fee in accordance with the Northeast Case Management Center fee schedule. Under Northeast Case Management Center rules, some costs such as the arbitrator’s fees and expenses will be allocated between the parties.
D. In addition to the procedures described in this Section for resolving a dispute, you may also have the right to file a complaint with an appropriate federal or state regulatory agency.
IX. MISCELLANEOUS PROVISIONS
A. Entire Agreement.
These Terms and Conditions constitute the entire Agreement between you and AEON, and supersede any and all prior agreements, oral or written, concerning the subject matter. If there is any inconsistency or conflict between the terms of any calling plan, promotion, and/or authorized written communications you have received and the provisions of this Agreement, the provisions of this Agreement will control.
B. No Obligation to Assist in Switching to a Different Provider.
If you either voluntarily cancel your AEON account or if AEON cancels your service for any reason set forth above, AEON will have no obligation whatsoever to assist you in any respect in switching from AEON to another service provider.
Customers may not modify or assign this Agreement. In its sole discretion, AEON may assign this Agreement.
D. No Waiver of Rights.
If either party fails to enforce any right or remedy under this Agreement, that does not waive the right or remedy for any other breach or failure.
E. Binding Effect.
This Agreement is binding upon you and AEON and upon, respectively, your and AEON’s agents and heirs.
If any part or provision of this Agreement is finally determined to be invalid or unenforceable under applicable law by a court of competent jurisdiction, then that part or provision will be ineffective only to the extent of such invalidity or unenforceability, without in any way affecting the remaining parts or provisions of this Agreement.
G. Governing Law.
This Agreement is governed by and construed under the laws of the State of Connecticut and applicable federal law, without regard to its choice of law principles, except that the arbitration provisions in Section VII shall be governed by the Federal Arbitration Act. This governing law provision applies no matter where you reside, or where you use or pay for the services.
Any liability or obligation of a party to the other party under the provisions of Sections I, II, IV, V and VII as applicable, will, in each case, survive cancellation or termination of this Agreement.
I. Headings of No Force or Effect.
Headings in this Agreement are for reference only and have no effect on the meaning of any provision.
AEON is a communications hardware manufacturer, systems integrator and service provider founded for the purpose of creating a complete integrated communications solution for the business sector. AEON has been organized in order to provide the world with unique equipment and services that consolidate voice communications, data, wide area networking, collaboration tools (including video), IPTV and digital signage technologies. AEON is proud to provide this unique consolidated solution that will allow clients of all sizes to utilize a single system that was built from the ground up with the sole purpose of integrating disparate systems into one easy to use and reliable product.